Refund Policy

30-Day Money Back Policy

On the ground of disliking a product, you may return any non-customized and non-sales product that is sealed, within the 30 days upon receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in the original packaging. Customized and sales products, accessories, or spare parts are excluded from the 30-day return policy. The shipping fee, handling fees, or any form of tax caused by return will NOT be refunded.

Please contact tinylensglobal@gmail.com to process your request. After receiving and checking that the item is in good condition, you will receive an email notifying you that the the amount paid will be reimbursed directly to the payment method used (PayPal or Credit Card) within 3-5 working days. Please also note that PayPal or your bank may also require some processing time after we have issued your refund.

For items that are damaged, incorrect, or faulty upon delivery, you must contact tinylensglobal@gmail.com within 30 days upon delivery. You need to provide any solid proof of the problem you come across. TINYLENS will help you identify the problem, and may cover the shipping cost according to the agreed amount. 

TINYLENS offers a 1-year warranty for all products purchased from its brand official website (www.tinylensglobal.com), or from our official stores on other platforms (Amazon etc.). To claim for a warranty or confirm whether your product is eligible for return/warranty, please kindly contact us via tinylensglobal@gmail.com.

If you have read through the policy and you still have more questions, please feel free to contact tinylensglobal@gmail.com.

TINYLENS reserves all rights. Before purchasing, you need to check and confirm the policy. The policy on the page can be changed without prior notice.