Warranty & Support

 

Please note that all TINYLENS products are covered by a 1-year warranty when purchased from our website, or from our official stores on other platforms such as Amazon etc.

Please do not submit a warranty registration form to file a warranty claim. You may use the form only to register your product. A warranty registration submission is not the proper way to file a warranty claim.

 

To file a warranty claim please send an email to tinylensglobal@gmail.com with the subject line 'Warranty Claim' and include the following:

 

1. Your Name
2. Your Phone Number
3. Item Description
4. Summary of Issues
5. A copy of your Proof of Purchase (Receipt / Sales Order)

 

Acceptable Proof of Purchase Submissions include:

 

1. PDF or Word Document of Purchase receipt
2. Screenshot / Print-scree of purchase receipt (Mobile or Desktop)
3. Any other document or file containing:
1. Order Date
2. Order ID
3. Item Number / Description

 

Warranty claims will not be honored if products are purchased from unauthorized dealers.